Remember the saying “Time is of the essence”? That is certainly true of water damage in your clients’ homes. When your clients face a water emergency, let them know that immediate response is the key to preventing unnecessary damage. From carpet delamination and mold contamination to hardwood floor crowning and damaged furnishings, the results of waiting too long to begin water mitigation can be costly.
With our quick response, not only can damage be minimized, but it is also possible to improve loss ratios and customer retention.
While SERVICEMASTER RESTORATION SERVICES will respond quickly to your customer’s water loss, your clients may ask about how mitigation works. Here are some basics on the process to arm you with the information you need.
- Mitigation can be performed on carpet, wood floors, and sometimes on furnishings, walls, ceiling and other structural materials.
- Carpet mitigation involves removing contents from affected rooms, removing all surface water from the carpet and checking crawl spaces for standing water. The decision on whether the carpet must be removed or can be salvaged will be determined by assessing which of the three water categories caused the damage: clean water, gray water or black water.
- Options for drying wood floors include tenting the floor, which takes 7-14 days, or using a negative air pressure system that requires as little as 3-5 days. One of our restoration specialists will evaluate the damage and select the technique that is most appropriate for the job.
- All drying requires air movement and dehumidification. The basic concept of dehumidification can be understood by thinking of the air as a sponge and the dehumidifier as a wringer. Just like a dry sponge can absorb more water than a wet one, dry air can absorb more moisture than humid air. ServiceMaster Restore uses a combination of high velocity air movers and dehumidifiers to remove moisture from the air and replace it with less humid air.